The Importance of Choosing the Right Insurance and Trusted Guidance: A Real-Life Case Study
In our fast-paced digital world, many prefer purchasing insurance online for convenience. However, insurance is far more complex than buying everyday items like clothes or groceries. It involves important legal commitments, intricate terms, and sometimes lifelong assurances—making expert guidance vital.
A Heartbreaking Story: The Case of Mr. Pankaj Gupta
Late Mr. Pankaj Gupta was an engineer with M/s TUV India Pvt. Ltd., based in Delhi. In March 2019, during an official visit to Bangkok, Thailand, a tragic accident occurred. While on a boat ride at Koh Lan Island, the boat toppled, and Mr. Gupta fell unconscious into the sea.
He was rescued and immediately given first aid but remained hospitalized—from Pattaya City Hospital to Bangkok-Pattaya Hospital, and finally transferred to Max Super Specialty Hospital in New Delhi via air ambulance. Despite best efforts, he passed away during his treatment on 4th May 2019.
Mr. Gupta had purchased a personal accident policy for ₹15 lakhs online, but his family was unaware of it until they discovered the documents later. When the claim was initiated, our investigation revealed that no post mortem report had been conducted—a mandatory requirement for personal accident claims.
We recommended the insurer to consider other medical documents on humanitarian grounds, and thankfully, the claim was settled. Without this intervention, his family likely would have been denied their rightful compensation due to lack of knowledge and documentation.
The Risks of Buying Insurance Without Guidance
This case highlights the potential dangers of purchasing insurance online without expert advice or full understanding. Many people assume buying insurance is as straightforward as buying physical goods, where you receive a product immediately. Insurance, however, is a promise of financial protection, often requiring detailed documentation and procedural compliance—sometimes years later in the claimant’s absence.
Crucial Advice for Prospective Insurance Buyers
- Purchase from trusted agents or intermediaries: Choose those with deep product knowledge and claim experience to ensure smoother settlements.
- Inform your family and trusted contacts: Share details and insurance advisor contact info to avoid surprises during emergencies.
- Avoid online buying without sufficient knowledge: Insurance complexities demand careful evaluation beyond price or convenience.
- Have a “family insurance consultant”: Just as you have trusted doctors and lawyers, having a trusted insurance advisor is invaluable.
How We Can Support You
If you need assistance with existing claims or want help selecting the right insurance products for yourself, your family, or your company, please contact us. Our experienced team is committed to helping you recover your hard-earned money promptly and guiding you to the best insurance solutions suited to your needs.
Contact Us Today:
Abad Khan (F.I.I.I.)
AK Insurance Marketing Pvt. Ltd.
A-918, ATS Bouquet, Sector-132, Noida-201303
Email: abad@bimasathi.in
Phone: +91 99996 82324, 0120-4360776
Insurance is not just a purchase—it’s peace of mind for you and your loved ones. Choose wisely, get expert advice.
